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General Manager

The?General Manager?provides exemplary customer service to the Guests of the Tachi Palace Hotel & Casino by overseeing the successful overall implementation, administration and coordination of all activities at the Casino and Hotel, in accordance with the established mission, policies, and goals, with the ultimate objective to provide the maximum profit and return on investment.


Required Qualifications / Essential Duties:



  • In conjunction with the Tribal Council, establish and communicate Customer Service standards and expectations

  • Implements and communicates and effective organizational strategy, setting objectives for successful operating results and future growth

  • Works to ensure a high quality of management operations in all areas of the organization

  • Regularly reviews and evaluates departmental and overall performance, working with department heads to take the appropriate steps necessary to resolve unsatisfactory results or conditions

  • Works to achieve and maintain a maximum level of employee service and satisfaction as well as guest service and satisfaction throughout the Casino and Hotel

  • Facilitates the flow of information throughout the property, and develops effective procedures and controls, by organizing and presiding over regularly schedules meetings


Requirements

GAMING INDUSTRY EXPERIENCE IS REQUIRED




  • Bachelor?s Degree from a four-year college or university; Masters degree preferred.

  • Minimum 5-7 years casino management experience on an executive level required

  • Seven to Ten years experience in the gaming industry

  • Must have the ability to read, create and interpret budgets and financial data



 

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