JMPS Customer Support Representative and System Administrator


  • Provide cross-platform training and guidance to less experienced team members and team members from co-located programs outside of the mission planning environment
  • Install and configure JMPS software
  • Install, integrate, test and secure site unique software applications
  • Create, maintain, and manage system administrator and user accounts
  • Provide technical advice, subject matter expertise, recommendations and advice to the government customer in support of defining and prioritizing requirements; designing and engineering system upgrades, replacements, and new solutions; and purchasing hardware and software solutions
  • Provide technical support for the preparation of documentation for installation, testing, service transition, continuity of operations, disaster response and recovery, and other standard operating procedures
  • Coordinate with enterprise network, web, database, and information assurance engineers and administrators for all installation, testing, integration, operation, maintenance and troubleshooting activities
  • Monitor, administer, document and report on system security posture in accordance with DoD and local information assurance guidance and policy
  • Prepare, pre-configure and test deployable equipment packages for remote connection and operation, train users and support personnel on system set-up and operation, and provide remote support to deployed personnel
  • Support CM and QA practices by adhering to configuration management and change control policies and procedures
  • Maintains current knowledge of relevant and emerging technologies as assigned

Education and Experience Requirements


  • Bachelor s Degree in Computer Science, Information Systems or a "Relevant Technical Discipline. Allowable Substitution:
    • An AS or AA degree and an additional four (4) years of experience in support of Defense IT systems can be substituted for a BS or BS degree OR an additional eight (8) years of experience in support of Defense IT systems may be substituted for a BS or BA
  • Must be able to obtain applicable DoD 8570. 01 certification within six months of start date


  • Microsoft Certified System Administrator (MCSA), Engineer (MCSE), or IT Professional (MCITP) Server 2012 desired. Military system administration training and experience may be substituted on a case-by-case basis
  • Previous JMPS Mission Planning or JMPS SA/DBA experience
  • USMC MOS 6694 (ALIMS) or U. S. Air Force, U. S. Army, U. S. Coast Guard, or U. S. Navy equivalent
  • Prior military service or functional understanding of military command structure

Security Clearance

  • U. S. citizenship and active DoD Secret clearance, Top Secret/SCI preferred

ZENETEX is an equal opportunity/affirmative action eUmployer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.

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